Careers

JOB DESCRIPTION

Our busy Ophthalmology practice needs a Front Desk Coordinator to help us give our patients a 5-star experience all the time, every time!

If these sound like you, please apply!

•   You can get along great with anybody.
•   You’re full of energy and people feel charged up just being around you.
•   You appreciate other people’s talents and love to work together to solve problems.
•   You’re known for doing what you say you’re going to do – no excuses!
•   Your reputation for honesty and integrity is legendary.
•   You don’t know the meaning of “someone else’s problem” or “that’s not my job.”
•   You take pride and ownership in your work – whatever you do, you do it well.
•   You are openly grateful to the people around you.
•   You see yourself as an integral part of your team’s success (because we will).
•   You’re always up for learning something new, and you master new skills quickly.
•   You love to see other people happy and thriving, and you’ll do whatever you can to help them get there.

SUMMARY

The Front Desk Receptionist answers the telephone according to practice protocol and properly routes and triages messages as needed. The Front Desk Receptionist registers patients in a friendly, professional, timely and efficient manner. The Front Desk Receptionist properly verifies and updates all patient demographics, HIPAA and insurance information. The Front Desk Receptionist collects from the patient any past-due balances, deductibles and insurance co-pays and out-of-pocket charges as needed. The Front Desk Receptionist is responsible for all patient insurance eligibility, referrals and authorizations as needed. On a daily basis, this position is responsible for the accurate end-of-day patient, cash and insurance reconciliation, including missing ticket reports. The Front Desk Receptionist schedules appointments according to the provider template. The Front Desk Receptionist ensures that all recalls are completed in a timely manner.

MINIMUM QUALIFICATIONS

Education and Experience:

• High school diploma or GED required
• One year experience as a Medical Receptionist required
• One year experience in Ophthalmology preferred
• One-year experience with collection of co-pays, deductibles, non-covered services, past due balances, insurance eligibility, referrals and properly obtaining authorizations, etc. preferred
• PREFERENCE TO PRIOR EXPERIENCE WITH ADVANCEDMD/Nextech

Essential Skills & Abilities:

• Must have proficient computer skills
• Must have excellent telephone skills
• Must have outstanding customer service skills
• Must have a complete hands-on working knowledge of the practice scheduling and billing software
• Must have an understanding of Medicare, Medicaid and Commercial Insurance
• Must have a working knowledge of ICD-10 and CPT codes for ophthalmology
• Must be able to problem solve
• Must be detailed oriented
• Must have the ability to collect past-due balances from patients as needed
• Must have excellent communication skills, proper grammar and writing capability
• Must have a working knowledge of all forms associated with the patient medical record (paper and electronic)
• Must be team-oriented
• Must be self-directed, highly motivated, able to multi-task, work under pressure in a fast paced environment
• Must be able to accurately and efficiently handle multiple projects at one time
• Must have exceptional interpersonal skills
• Must possess a caring, patient and friendly attitude
• Must have an understanding of ophthalmic terminology, spelling and pronunciation
• Must have a general understanding of ophthalmic diseases

Job Duties will be shown upon interview

Job Type: Full-time

Expected hours: 40 per week

BENEFITS

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Application Question(s):

• Do you have Ophthalmology experience?

Work Location: In person